

To verify that the cable is connected properly, see the installation instructions in the LabelWriter Quick Start Card. Make sure that the USB cable has not come loose from the back of the printer or from the back of your computer. If you determine that your LabelWriter printer is not working, contact Customer Support to arrange for a Return Merchandise Authorization (RMA). MORE Try plugging something else into the wall power outlet and power outlet strip, just to make sure the problem is not located in the outlet or power strip. Is the LED light lit on the front of the printer? If not, verify that the power cable is plugged in, and that your power outlet strip is working.

Verify that the printer is getting power and that the power cable has not become disconnected. If your LabelWriter printer does not print or has stopped printing: This ensures correct installation of your LabelWriter printer. You must install your DYMO LabelWriter printer and DYMO Label Software before you install Printable Postage. *If all troubleshooting has been exhausted by your Account Manager, and the printer still cannot connect to the Internet browser, then you may need to call Dymo's technical support to see if they can get the printer to connect to the Internet browser.You are here: Get Started > Verify DYMO LabelWriter Printer Setup Verify DYMO LabelWriter Printer Setup To contact your Account Manager, select the ? in the top right of BridalLive and select Contact Us. If you are still having troubles, your Account Manager can help run through the above steps and troubleshoot with you. If you are still having troubles and using Google Chrome, you may want to try printing a label from Firefox.Refresh your BridalLive screen and try to print a label again.When you have completed the Dymo software installation, THEN you can plug the Dymo printer USB back into your computer.


Depending on your version of Windows, you may need to click "Uninstall a Program" to get to the list of programs to uninstall.Windows Computer - Go to Control Panel Programs and Features.The first step is to uninstall the DYMO software from your computer.Leave the USB unplugged until instructed to plug it back in. Unplug the Dymo printer's USB cord from your computer.To troubleshoot and resolve most DYMO issues, you will uninstall and reinstall the specific version of the DYMO software listed below. Sometimes, if your computer does not have a specific version of the DYMO software, the DYMO software will not work with a browser even though it works independently of a browser in the Dymo software. DYMO Labelwriter software has become a helpful tool working in conjunction with BridalLive to create product labels in your store.
